Privacy Notice

1. Information We Collect

When you create an account or use TutorVideo.vip, we may collect information such as:

• Name and surname
• Email address
• Phone number
• Grade
• School or institution
• Province or location information provided by you
• Profile picture, where provided
• Account and login information
• Learning-related information, such as topics, activities or educational content you interact with
• Other information that you voluntarily provide when using the platform

We aim to collect only information that is reasonably necessary for providing and improving TutorVideo.vip.

2. Why We Collect Your Information

TutorVideo.vip may use personal information to:

• Create and manage user accounts
• Authenticate users when they sign in
• Provide educational content appropriate to a learner's grade
• Provide and improve learning features
• Maintain the security and functionality of the platform
• Respond to questions or support requests
• Understand how the platform is being used and improve our services
• Comply with applicable legal requirements

Personal information will not be used for purposes that are incompatible with the reason it was originally collected unless permitted by law or appropriate consent has been obtained.

3. Children's Personal Information

TutorVideo.vip provides educational services that may be used by school learners, including users under the age of 18.

We recognise that children's personal information requires additional protection.

Where POPIA requires consent from a competent person, such as a parent or legal guardian, before a child's personal information may be processed, TutorVideo.vip will seek to obtain the required authorisation or rely on another lawful basis permitted by POPIA.

We aim to collect only the information reasonably necessary to provide the educational service.

Parents or legal guardians may contact TutorVideo.vip regarding personal information associated with their child, subject to appropriate verification.

4. How Information Is Stored and Protected

TutorVideo.vip uses reasonable technical and organisational measures designed to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.

These measures may include:

• Password-protected user accounts
• Authentication tokens
• Access controls
• Secure HTTPS connections
• Restricted administrative access
• Secure database and cloud storage services

No internet-based service can guarantee absolute security. TutorVideo.vip will nevertheless take reasonable steps appropriate to the information being processed and the risks involved.

5. Third-Party Services

TutorVideo.vip may use trusted third-party technology providers to operate the platform.

For example, Cloudinary may be used to store and deliver uploaded images and other media.

Other service providers may be used for website hosting, database hosting, analytics, email delivery or artificial-intelligence features.

Where personal information is processed by a third-party service provider on behalf of TutorVideo.vip, reasonable steps will be taken to ensure that the information is handled appropriately and in accordance with applicable privacy requirements.

Some service providers may process information outside South Africa. Where this occurs, TutorVideo.vip will take reasonable steps to ensure that cross-border processing complies with POPIA.

6. Artificial Intelligence Features

TutorVideo.vip may use artificial-intelligence services to support educational features, such as generating practice questions, explanations or other learning material.

Where an AI service is used, TutorVideo.vip aims to avoid sending unnecessary personal information to the AI provider.

Users should not include sensitive personal information in prompts, questions or other information submitted to AI-powered features unless it is necessary and appropriate to do so.

AI-generated educational content may contain errors and should not automatically be treated as authoritative.

7. Cookies and Similar Technologies

TutorVideo.vip may use cookies, browser storage or similar technologies where necessary to provide functionality such as keeping users signed in, remembering preferences and maintaining user sessions.

Where non-essential cookies or tracking technologies are introduced, users will be provided with appropriate information and choices where required.

8. Sharing Personal Information

TutorVideo.vip does not sell users' personal information.

Personal information may be shared with service providers where this is reasonably necessary to operate the platform.

Information may also be disclosed where required by law, a lawful request from an authorised authority, or where reasonably necessary to protect the rights, safety or security of TutorVideo.vip and its users.

9. How Long We Keep Information

Personal information will not be kept for longer than reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.

When information is no longer required, reasonable steps will be taken to delete, destroy or de-identify it.

10. Your Rights

Subject to POPIA and other applicable laws, users may have the right to:

• Ask what personal information TutorVideo.vip holds about them
• Request access to their personal information
• Request correction of inaccurate or outdated information
• Request deletion of personal information where legally permitted
• Object to certain processing of their personal information
• Withdraw consent where processing is based on consent
• Raise a concern about how their personal information is being handled

TutorVideo.vip may need to verify the identity of the person making a request before providing, correcting or deleting personal information.

11. Account Deletion

Users may request deletion of their TutorVideo.vip account and associated personal information.

Some information may need to be retained where required by law, necessary for legitimate record-keeping purposes, or otherwise permitted under POPIA.

Where information can no longer reasonably be associated with an identifiable person, anonymised information may be retained for statistical or service-improvement purposes.

12. Changes to This Privacy Notice

TutorVideo.vip may update this Privacy Notice when the platform, its services or applicable legal requirements change.

The date at the top of this notice will indicate when it was most recently updated.

Material changes affecting how personal information is processed will be communicated to users where reasonably necessary.

13. Contact Us

If you have questions about this Privacy Notice or would like to request access to, correction of, or deletion of your personal information, please contact TutorVideo.vip.

14. Information Regulator

If you believe that your personal information has been processed in a manner that does not comply with POPIA, you may have the right to lodge a complaint with the Information Regulator of South Africa.